Microsoft Office 2010 Not Working On Mac

  • Open any Microsoft Office application. You can open Microsoft Word, Excel, PowerPoint, or Outlook. To access any of the Office apps on your Mac, click the desktop and click Go in the top menu bar, and then select Applications in the drop-down menu. It's in the menu bar at the top of the screen.
  • Can you try activating (setting the key) through control panel / uninstall a program / right-click Office 2010 / choose 'Change' (not uninstall). From the setup dialog that comes up (may take a minute) you are supposed to be able to enter a key.
  • Remove Office from your old Mac. Now that Office is activated on the new Mac, it'll no longer work on the old one. To uninstall Office on the old Mac: Click the Finder icon (the two-toned smiley face) on the Dock. Double-click the Applications folder.

Applies to:Office for Mac, Office 2019 for Mac

When you upgrade your Office 2010 download to Microsoft 365, you'll get familiar apps that are always up to date. Work across multiple devices. Install Microsoft 365 on your Mac, PC, tablets, and phones. With full versions installed on your PC or Mac, there’s no. Microsoft Word is not working properly when opening, creating or editing a document. Rather, the document 'flickers' - popping on and off. When document does open, tool bar, etc is not visible, prohibiting functionality of Word. I have not had this problem before and I have a newer Dell with all updated virus protection and software.

To use Office for Mac in your organization, it needs to be activated. How you activate Office for Mac depends on whether your organization has an Office 365 (or Microsoft 365) plan or has a volume license agreement. But in both cases your users won't have to enter any product keys.


If you're an Office user trying to activate a personal copy of Office for Mac, follow these instructions instead of reading this article.

Activate Office 365 versions of Office for Mac

If your organization has an Office 365 (or Microsoft 365) plan, make sure you assign each user a license for Office before you deploy Office for Mac to your users. If you don't assign a user a license, you can still deploy Office for Mac to that user, but the user won't be able to activate and use Office.

For Office 365 (and Microsoft 365) customers, Office for Mac activates by contacting the Office Licensing Service on the internet. The Office Licensing Service keeps track of which users are licensed and how many computers they've installed Office on.

After you deploy Office for Mac, your users are prompted to activate Office the first time they use it. Worksheet maker app for mac. Make sure users are connected to the internet when they activate Office.

On the Sign in to Activate Office screen, users should select Sign In, and then enter their email address and password. After they sign in, users may see an alert asking for permission to access the Microsoft identity stored in their keychain. They should select Allow or Always Allow to continue.

While you can deploy Office for Mac for your users, your users need to sign in and activate Office for Mac for themselves. That's to ensure that the Office Licensing Service properly associates Office for Mac with the correct licensed user.

A program on the Mac, the Office365ServiceV2 daemon, runs once a day to check the user's subscription status. The computer must be connected to the internet to contact the Office Licensing Service. If the computer can't contact the Office Licensing Service after nine days, the user sees a warning message when working in an app.

If the computer can't contact the Office Licensing Service after 30 days, Office goes into reduced functionality mode. This means that the user can open, view, and print existing documents in an Office app, but can't create or edit documents. The user also sees a message in the app that most features aren't available. After the user connects to the internet and the subscription status is verified, all the features of Office are available again.

For each user that you've assigned a license to, you can deploy and activate Office for Mac on up to five Macs for the user. If you need to provide Office for Mac on a sixth computer for a user, you need to deactivate an existing installation first. Deactivating an installation doesn't remove Office for Mac from the computer. Instead, the installation goes into reduced functionality mode.

Users can sign into the Office 365 portal to deactivate an existing installation by going to My account > Install status > Manage installs. Or, you can deactivate an installation as an Office 365 administrator. Sign into the Office 365 portal, go to the admin center, and then go to Users > Active Users. Select the user, and then choose Edit for the Office installs property of the user.

Activate volume licensed versions of Office for Mac

To activate a volume licensed version of Office 2019 for Mac, use the Volume License (VL) Serializer. You can download the VL Serializer by signing into the Volume Licensing Service Center (VLSC). You run the VL Serializer on each computer. By doing this, your users won't see any activation prompts when they first open Office 2019 for Mac.

For more information, see Overview of the Volume License (VL) Serializer.

Related articles

Learning has never been so easy!

If you have hard time to setup office 365 for outlook 2010 or 2007 please follow these instruction

19 Steps total

Step 1: make sure you have the latest outlook updates/service pack

The version number of Office 2010 SP2 is greater than or equal to 14.0.7015.1000.

The version number of Office 2010 SP1 is greater than or equal to 14.0.6029.

2- IF NOT, you can download it :

Microsoft Office 2010 Not Working On Mac

Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition

Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition

Step 2: Then Try to setup it Automatically

IF, it did not connect Again, download:
Office 365 Desktop Setup Tool for Office 2010 and Office 2007

and try to configure it with Office 365 Desktop setup tools.

Step 3: IF, it did not Configure with that tools

you need to Configure Outlook Manually!

Step 4: Open the Control Panel.

Step 5: Click Mail.

*Note: If you do not see the Mail option, change your View by setting to Large Icons or Small Icons.

Step 6: Click E-mail Accounts.

Step 7: Click on New

Step 8: Select Manual setup or additional server types, then click Next.

Step 9: Select Microsoft Exchange Server / compatible service, then click Next.

Step 10: Enter the following in the corresponding fields:


User Name: [email protected] ( Example: [email protected] )

then, click More Settings ..

*Note: Do not click the Check Name button at this step, or the configuration process will fail.

Step 11: Click the Security tab

Uncheck 'Encrypt data between Microsoft Outlook and Microsoft Exchange'.

Installed Microsoft Office Not Working

Choose Anonymous Authentication from the Logon network security drop-down menu.

Step 12: Go to the Connection tab

Check Connect to Microsoft Exchange using HTTP, then click Exchange Proxy Settings..

Step 13: Do following changes:

In the Use this URL to connect to my proxy server for Exchange field, enter

Check the Only connect to proxy servers that have this principal name on their certificate, then enter in the associated text field.

Microsoft Office 2010 Not Working On Macbook Air

Check the On fast networks, connect using HTTP first then connect using TCP/IP box.

Select Basic Authentication from the Use this authentication when connecting to my proxy server for Exchange drop-down menu.

Step 14: Click On OK

Step 15: Click On Apply/OK

Step 16: Click on Check Name

Step 17: An authentication prompt will appear

- Enter your ([email protected]) and IdentiKey password in the corresponding fields.

- Check The 'Remember my credential' if you wish to not enter your email and password each time you open the outlook.

then click OK

Step 18: Click On Next

Step 19: Click Finish

Your account will be setup and you can open Outlook to begin using your Exchange account.


Milad Mousavi


Microsoft Office 2010 Not Working On Macbook

  • Pimiento
    sluggo Feb 20, 2018 at 07:48pm

    this does not work with Windows 10, there is no anonymous authentication available on the drop down.

  • Habanero
    Dataless Mar 20, 2018 at 09:06am

    The download link in step 2 is no longer valid.

  • Mace
    AceOfSpades Jul 22, 2018 at 03:28pm

    I've yet to come across any Outlook 2010 install that won't work automatically.

  • Poblano
    SuperJ Nov 28, 2018 at 11:13pm

    Outlook Profiler can do this automatically. Does anyone do desk side configuration anymore?

  • Sonora
    reidjim76 Nov 14, 2019 at 06:41pm

    I'm starting to see intermittent issues with a client that still has Outlook 2010 connected to Office 365. It is configured to not use Cached Exchange Mode and upon launch Outlook will throw a 'The server is unavailable' message. The options are 'Retry,' 'Work Offline,' or Cancel.' Pressing 'Retry' repeatedly will eventually get it to connect, but it's not consistent.

  • Poblano
    Paul1089 May 9, 2020 at 09:10am

    This did not work for me
    I get the 'The name cannot be resolved..'

  • Sonora
    Dovid Jan 13, 2021 at 03:52pm

    Still relevant! Some people won't let you pry the cold, dead Outlook 2010 out of their hands.