What Is A Recovery Key On Mac

If your system is asking you for your BitLocker recovery key, the following information may help you locate your recovery key and understand why you may be asked to provide it.

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Where can I find my BitLocker recovery key?

BitLocker ensured that a recovery key was safely backed up prior to activating protection. There are several places that your recovery key may be, depending on the choice that was made when activating BitLocker:

In those cases, the recovery key set at the time you turned on FileVault on your Mac can do the trick. But if enough time has passed, you might have forgotten where you stashed the key or how to. Mac: Unlock BitLocker Drive with/without Password and Recovery Key. Generally, it's easy to open a USB drive in a computer, including the Mac. However, when you connect the drive encrypted with BitLocker to your Mac and want to access it, the operation will be stopped as soon as you insert the drive into your Mac.

  • In your Microsoft account:Sign in to your Microsoft account on another device to find your recovery key:

    • If you have a modern device that supports automatic device encryption, the recovery key will most likely be in your Microsoft account. For more, see Device encryption in Windows 10.

    • If the device was set up or BitLocker protection was activated by another user, the recovery key may be in that user’s Microsoft account.

  • On a printout you saved: Your recovery key may be on a printout that was saved when BitLocker was activated. Look where you keep important papers related to your computer.

  • On a USB flash drive: Plug the USB flash drive into your locked PC and follow the instructions. If you saved the key as a text file on the flash drive, use a different computer to read the text file.

  • In an Azure Active Directory account: If your device was ever signed in to an organization using a work or school email account, your recovery key may be stored in that organization's Azure AD account associated with your device. You may be able to access it directly or you may need to contact a system administrator to access your recovery key.

  • Held by your system administrator: If your device is connected to a domain (usually a work or school device), ask a system administrator for your recovery key.

What is my BitLocker recovery key?

Your BitLocker recovery key is a unique 48-digit numerical password that can be used to unlock your system if BitLocker is otherwise unable to confirm for certain that the attempt to access the system drive is authorized. This key may be stored in your Microsoft account, printed or saved as a file, or with an organization that is managing the device. The requirement for a recovery key in these cases is a critical component of the protection that BitLocker provides your data.

Why is Windows asking for my BitLocker recovery key?

BitLocker is the Windows encryption technology that protects your data from unauthorized access by encrypting your drive and requiring one or more factors of authentication before it will unlock it, whether for regular Windows use or an unauthorized access attempt. Windows will require a BitLocker recovery key when it detects an insecure condition that may be an unauthorized attempt to access the data. This extra step is a security precaution intended to keep your data safe and secure. Some changes in hardware, firmware, or software can present conditions which BitLocker cannot distinguish from a possible attack. In these cases, BitLocker may require the extra security of the recovery key even if the user is an authorized owner of the device. This is to be certain sure that it really is an authorized user of the device attempting to unlock it.

How was BitLocker activated on my device?

There are three common ways for BitLocker to start protecting your device:

  • Your device is a modern device that meets certain requirements to automatically enable device encryption: In this case your BitLocker recovery key is automatically saved to your Microsoft account before protection is activated.

  • An owner or administrator of your device activated BitLocker protection (also called device encryption on some devices) through the Settings app or Control Panel: In this case the user activating BitLocker either selected where to save the key or (in the case of device encryption) it was automatically saved to their Microsoft account.

  • A work or school organization that is managing your device (currently or in the past) activated BitLocker protection on your device: In this case the organization may have your BitLocker recovery key.

BitLocker is always activated by or on behalf of a user with full administrative access to your device, whether this is you, another user, or an organization managing your device. The BitLocker setup process enforces the creation of a recovery key at the time of activation.

Apple Recovery Key

If you are unable to locate a required BitLocker recovery key and are unable to revert and configuration change that might have cause it to be required, you’ll need to reset your device using one of the Windows 10 recovery options. Resetting your device will remove all of your files.

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Use the Company Portal website to get a recovery key for your locked macOS device. If you forget your device password, you can sign in to the Company Portal from another device to retrieve your key.

Get recovery key from Company Portal website

This option is available for devices that were encrypted by your organization using FileVault. It's not available for devices that you've personally encrypted.

  1. On any device, sign in to the Company Portal website and select the Menu button > Devices.

  2. Select the encrypted macOS device.

  3. Select Get recovery key.

  4. Your recovery key will appear.

    For security reasons, the key will disappear after five minutes. To see the key again, select Get recovery key.


If a key isn't found but your device is properly encrypted, contact your organization's support person. For contact information, check the Company Portal website.

Get recovery key from Company Portal app for iOS

You can retrieve your personal recovery key (FileVault key) using the Company Portal app for iOS. Your device that has the personal recovery key must be enrolled with Intune and encrypted with FileVault through Intune. This option is not available for devices that you've personally encrypted.


Using the Company Portal app, you can open the Safari web view and retrieve your personal recovery key.

  1. Open Company Portal.

  2. Click on Get recovery key.

Microsoft word mac latest version. The Company Portal website opens in Safari web view and displays the key.

What Is A Recovery Key On Mac

IT pro support

If you're an IT support person and want to configure and manage FileVault encryption for macOS devices, see Use device encryption with Intune.

What Is A Recovery Key On Mac

What Is A Recovery Key On Mac Keyboard

Next steps

What Is My Recovery Key Macbook Pro

Find out what else you can do from the Company Portal website. See Using the Intune Company Portal website for the list of actions.

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Still need help? Contact your IT support person. For contact information, check the Company Portal website.